Items must be returned within 30 days of receipt for a refund of your purchase price. We are unable to refund any delivery cost incurred.
Returning an item is at your cost unless faulty. If returning the parcel by Royal Mail please ensure you get a proof of postage. When returning the item we recommend using a signed for, insured delivery method for your own peace of mind. We cannot be held responsible for any issues with the parcel during transit. Please return to Lappella Ltd, The Red Carpet Cinema,Barton Marina, Barton Under Needwood, Staffordshire DE13 8AF
If returning the goods due to being faulty or incorrect please complete the returns form below.
Products being returned must be unused, in their Lappella dust bag with their labels.
Please follow the returns guidelines below.
- On your dispatch note – tick the box against the reason code listed next to the item/items you want to return, and send the completed despatch note back to us alongside the unwanted product. It is very important for all returns to enter the order number.
- Put the product with the completed dispatch note inside the original outer packaging
- Retain your proof of postage until we have notified you by email of receipt.
- Please note that refunds can take up to 14 days to process from receipt by our Returns Department.
- We will confirm by email when your return has been received and refund processed.
Providing you have followed the returns procedure in the time frame above we will
- refund you the price you paid for the products. We are however permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your handling of the goods. We will be unable to refund the cost of timed delivery should they have been requested.
- We will contact you by email to let you know that your refund has been processed. Please note that refunds can take up to 14 days to process from receipt by our Returns Department.
- If you make multiple returns we reserve the right cancel orders in cases of policy abuse.
- Please note that if you have purchased Lappella products from a retailer and you find the product faulty please return the item back to the retailer.
Faulty Goods
All our products are handmade by skilled craftsmen who carefully produce Lappella accessories from high quality leathers. Leather is a natural product, an animal skin containing individual marks and blemishes that enhance the natural beauty of the item. There will be natural wear and tear through use, however should you find a manufacturing fault within 6 months of receipt of your product you can return the item for a refund, repair or replacement.
If returning the goods due to being faulty on receipt please complete the returns form on the despatch note with a brief description of the fault. If returning a faulty item after this time please email us at contact@lappella.com with a short description of the fault and an image showing the fault.
We will require proof of purchase either by a receipt, order number of bank statement confirmation.
If the return is accepted we will refund the cost of returning the items using Second class post . Please ensure you obtain a proof of posting.
All verified faulty goods notified within 6 months of purchase will be fully refunded, repaired or replaced. Refunds are for the retail price paid less any discounts received. You will receive your refund within 30 days although usually much sooner.
We are unable to accept returns for faults after 6 months.
Our maximum liability is restricted to the retail price paid for the goods less any discount received if applicable.
If you believe that a package has been tampered with or damaged during transit, it is your responsibility to refuse to sign for the goods and contact us immediately on contact@lappella.com. Please retain all packaging.
We will not have any responsibility for any loss or damage which occurs to the goods after delivery. A signature and confirmation of receipt constitutes completion of delivery.
Exchanges
Please note we do not offer exchanges for items ordered you will have to place a new order. A refund will be issued on receipt of the return of your original order.
