By placing an order, you agree that the products ordered will be used only in a lawful manner.


Lappella abides by the Consumer Contracts Regulations. For the purposes of the contract of sale, your order is accepted when it is despatched from our premises.  

You will receive confirmation via email once your order has been received. We reserve the right to restrict the amount of products you may order and to refuse an order for any reason.

By ordering from you consent for us to contact you to update you with the status of your order, as well as periodically contact you with updates to the Website. For more details on this, please consult our privacy policy.

The order process is as follows.

  • Shop our website by browsing through our products.
  • Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.
  • Add an item to your shopping basket by clicking the "Add to Bag" button on the product page.
  • Review the items you have chosen in your shopping bag, or at the checkout. To delete an item from your shopping bag, click on the "Remove" button next to the item.
  • You can continue shopping by selecting the "Continue Shopping" button.
  • You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" icon at the top of the homepage.
  • When you have completed your order select "Checkout" and then follow the steps indicated.
  • A final check is given by clicking on the "Complete Your Order" button and wait for the order confirmation page to appear. You will also receive an order confirmation email with details of your order shortly after we have received it.

Please be advised that placing an item in your basket but not confirming payment still allows it to be purchased by another customer so please complete your order as soon as possible.

Should you need further assistance with placing an order please email

Any errors on your order can be amended up to the point at which you click on "Complete Your Order" on the Payment Page of our order process.

We are unable to amend/change orders once they have been submitted. If you have made an error with your order details please cancel your original order (see the returns procedure below) and place a new order with the correct details.

If you need assistance with an order placed, please email



All orders will be dispatched subject to payment card authorisation and stock availability.

We make every effort to ensure your delivery arrives on time. However, from time to time, couriers or the Royal Mail may experience delays in transit which are beyond our control. In this situation, we are required to abide by the terms and conditions of the delivery company in question. If your order has been affected by delays, we will work to ensure your products are delivered as soon as possible; however, Lappella will not be liable for any losses caused as a result of such delay.

Lappella will not be liable for the delivery of orders where incomplete or inaccurate delivery information is provided at the point of placing the order.

Please note, we are usually able to change your address up to the point your order has been dispatched. Whether we can change your address depends on your delivery service and it may incur additional fees.

After your order has been despatched we are unable to change an incorrect delivery address and can therefore not take responsibility for lost or delayed orders.

Please note that in general, we do not deliver to freight forwarders , P O Box’s, BFPO’s or  Hotels.

You are responsible for making arrangements to receive the goods and if the goods are held at the post office or delivery company's depot because no one was available when the goods were delivered then it is your responsibility to collect the goods swiftly. It is important that the addresses supplied by you to us are accurate.

If you believe that a package has been tampered with or damaged during transit, it is your responsibility to refuse to sign for the goods and contact us immediately on Please retain all packaging.

We will not have any responsibility for any loss or damage which occurs to the goods after delivery. A signature and confirmation of receipt constitutes the completion of delivery.

If your parcel does not arrive for any reason please allow the following times for us to make a claim.

Courier: We have to wait 3 working days before we are able to class an order as lost in transit and send out a replacement.

Royal Mail UK: If your parcel cannot be located at your local Royal Mail Collection Depot, then we have to wait 10 business days to make a claim for your goods being lost in transit.

Royal Mail for deliveries to Europe: Please allow 20 business working days from the expected delivery date for us to make a claim.

Royal Mail for deliveries to the rest of the world: Please allow 25 business working days from the expected delivery date for delivery.

If your parcel does not arrive within the time frames detailed above from the expected delivery date then please contact us on We will endeavour to resolve the problem as quickly as possible.

Orders to the Channel Islands

If you are ordering for delivery to the Channel Islands and wish to place a VAT order, please contact us on before ordering.

Please note that outside of the EU, any delivery charge on the original order is non-refundable unless the item/s is/are faulty or the order is cancelled in accordance with your cancellation rights as set out in your order confirmation.


UK Delivery Services and Charges

Delivery Options



Standard Delivery


3-5 working Days

Next Working Day


Monday – Friday, excluding public holidays. Order by 12 mid -day previous working day.

International Delivery Services and Charges
We can offer the following deliveries to international countries. delivery costs are shown below.



Delivery Charge

Delivery Time




5-10 days




Rest of The World                                                                                                    


1-2 Weeks




Within 48 hours of placing your order, you will receive an email to confirm it has been dispatched from our warehouse. This will include a tracking number so you can follow your order with our courier. International Delivery Times in working days (Monday-Friday).

Deliveries Outside of the EU – Duty
All orders are shipped from the UK. Deliveries outside the EU are subject to customs, legal, regulatory and certain practical restrictions. You are responsible for paying any additional taxes, fees or levies, import duty or other fees associated with formal customs entry when the goods arrive in your country before your local customs authority will release the goods to you. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry procedures are required, the delivery may be delayed. We are unable to take responsibility for these issues.

If a customer fails or refuses to pay these charges, what happens to the goods is out of our control. If the goods are returned to us due to non-payment of charges and we have to pay the charges we will refund the difference between the cost price and the import charges. We will also deduct the delivery charge. Customs policies vary widely from country to country, therefore you are advised to check the local requirements in your country when placing an order.



Please note we do not offer exchanges for items ordered you will have to place a new order. A refund will be issued on receipt of the return of your original order.